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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Wurst

June 5, 2024

1  out of  5 rating by Daniel Wurst
"Generally unresponsive to requests and mostly rude and condescending communication from her and her staff."
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Adam Panther

October 12, 2023

5  out of  5 rating by Adam Panther
"A huge thanks I owe to Jeanie Viall at State Farm for the help she lended..Round Rock area recently just had a pretty bad hailstorm, resulting in thousands of home and automobile claims mine being one of them. Now I have to point out my initial estimate was not handled through my actuall agent or her office, but needless to there were some mistakes made..I called my agents office and Jeanie Viall patiently listened as I rambled off my concerns..She went above and beyond to help me out with my problem.. She made some important changes to some incorrect info that had not been updated and set up a appointment for a new estimate..100% customer service and professionalism on Jeanie's part in stepping up to make sure I ended up with a accurate and correct estimate..This world needs more help like Jeanie..Thank you again for the help and reassurance Jeanie!!!!"
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Gemy Martinez

October 10, 2023

5  out of  5 rating by Gemy Martinez
"I want to share and express my gratitude to Betty. She has been such a great help from the very beginning, very knowledgeable when it comes to auto insurance. I'm glad I made the choice to switch to State Farm. Thank you so much Betty."
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Erica Moreno

September 26, 2023

5  out of  5 rating by Erica Moreno
"Amazing customer service! Thank you!!!"
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Jazmin Arzate

September 8, 2023

5  out of  5 rating by Jazmin Arzate
"Betty was awesome she helped me with all the process."
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Lázaro Miguel Rodríguez Nieblas

May 18, 2023

5  out of  5 rating by Lázaro Miguel Rodríguez Nieblas
"La atención al cliente es espectacular. Respondieron a todas mis preguntas con amabilidad e hicieron todo lo posible por ayudarme, tienen un nivel de atención que no había experimentado antes con ninguna otra compañía de seguro. Betty Ramos es la mejor."
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Deepayan Dasgupta

May 8, 2023

5  out of  5 rating by Deepayan Dasgupta
"Thanks Betty for a smooth experience for buying the Auto Insurance"
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Ivan E.

March 31, 2023

5  out of  5 rating by Ivan E.
"I was on crunch time with closing on my current home. I think I would not have been able to close if not for the promptness and professionalism of Jeanie Viall in helping me get my home owners insurance on such short notice. I am forever grateful to her and I believe State Farm is lucky to have an employee like her! I am convinced I would not be moving into my new home right now if not for the manner with which she helped me and escalated getting me my quotes. She was very reachable, very willing to adjust numbers every moment I called her back, very professional and kind, empathetic, and honestly a great asset to the company. Thank you very much, Jeanie!"
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March 16, 2023

5  out of  5 rating by THE AUTHOR
"Jeanie is Amazing. She really guided me and helped me throughout the process. Recommended!"
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Anabel Reyes

March 3, 2023

5  out of  5 rating by Anabel Reyes
"Good Service"
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Tierney Kersey

February 22, 2023

5  out of  5 rating by Tierney Kersey
"Quick responses, super clear, and wasn’t a huge pain in the butt! Not to mention half the cost of Geico!"
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Kerry Jaggers

February 15, 2023

5  out of  5 rating by Kerry Jaggers
"My old reptilian insurer tried to increase my auto policy rate by more than half because of their increased expenses. Betty at State Farm in Austin called to save the day and is my new hero. Thanks Betty! The human touch is so rare these days."
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Fay Chad

January 21, 2023

5  out of  5 rating by Fay Chad
"Great customer service"
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Isam Jasim

January 12, 2023

5  out of  5 rating by Isam Jasim
"The best"
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Anjelica Monreal

January 11, 2023

5  out of  5 rating by Anjelica Monreal
"I have a unique situation that I needed assistance with and Betty answered all of my questions and got me a great policy!"
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Jenna Luecke

December 1, 2022

5  out of  5 rating by Jenna Luecke
"Betty has been very helpful, quickly set up the auto and renters policy I needed and didn't try to upsell me when I stated which plan I wanted. Highly recommend so far!"
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Adriana Gonzalez

November 30, 2022

5  out of  5 rating by Adriana Gonzalez
"quick, friendly & saved $"
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Aashit Patel

November 30, 2022

5  out of  5 rating by Aashit Patel
"Helpful and quick! Got a great insurance offer!"
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Via B

November 1, 2022

5  out of  5 rating by Via B
"Ask for Betty. Very thorough but made it a very pleasant experience. I highly recommend her to help with your insurance needs. Mine was for a sailboat but will have my son insure his as well with State Farm. We have been with USAA for years but after speaking with Betty, it is time to make a change and have the personal customer support."
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Elinor Chick

October 7, 2022

5  out of  5 rating by Elinor Chick
"Betty was super helpful and made the process so easy! Had to switch from GEICO since their rates sky rocketed and I’m excited about what this group has to offer!"
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September 27, 2022

5  out of  5 rating by T H
"Betty was very helpful and amazing. She walked me through everything and was very patience cause I ask a lot of questions. Thanks again Betty . Switch from progressive to State Farm mostly cause Betty !"
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William Rittenhouse

September 27, 2022

5  out of  5 rating by William Rittenhouse
"Fast, easy, reliable service."
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Noemi Torres

September 15, 2022

5  out of  5 rating by Noemi Torres
"Thank you Betty! For helping us get house insurance."
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Cristina J

September 8, 2022

5  out of  5 rating by Cristina J
"Betty Ramos was extremely helpful in helping me get auto insurance. Great experience! Highly recommend."
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Latrice Ellison

August 22, 2022

4  out of  5 rating by Latrice Ellison
"The service was quick and efficient."