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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Wurst

Daniel Wurst

June 5, 2024

1  out of  5
rating by Daniel Wurst
"Generally unresponsive to requests and mostly rude and condescending communication from her and her staff."
We responded:
"I am so sorry you have been disappointed. May I please get your name so I can get your problem resolved. I have 10 agents and being the owner I would love to resolve and fix the issue. Daniel it appears as per your profile we don’t have any record of a conversation since February when we reviewed your rate increases. I do wish I had control of these issues however all of our industry is seeing the increase and Angie in my office reviewed. My office received your request to move to another agency and we will honor this request. All State Farm agents have the same rates. I have 2 agencies and more employees and did not ever get a request to call you back. I would like the opportunity to fix the issue as my agency takes service as our top priority. Thank you for your business. "
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Adam Panther

October 12, 2023

5  out of  5
rating by Adam Panther
"A huge thanks I owe to Jeanie Viall at State Farm for the help she lended..Round Rock area recently just had a pretty bad hailstorm, resulting in thousands of home and automobile claims mine being one of them. Now I have to point out my initial estimate was not handled through my actuall agent or her office, but needless to there were some mistakes made..I called my agents office and Jeanie Viall patiently listened as I rambled off my concerns..She went above and beyond to help me out with my problem.. She made some important changes to some incorrect info that had not been updated and set up a appointment for a new estimate..100% customer service and professionalism on Jeanie's part in stepping up to make sure I ended up with a accurate and correct estimate..This world needs more help like Jeanie..Thank you again for the help and reassurance Jeanie!!!!"
We responded:
"Adam thank you for mentioning this experience and comments with Jeanie. She is awesome and so happy she is part of our team. Thank you for your business. "
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Gemy Martinez

October 10, 2023

5  out of  5
rating by Gemy Martinez
"I want to share and express my gratitude to Betty. She has been such a great help from the very beginning, very knowledgeable when it comes to auto insurance. I'm glad I made the choice to switch to State Farm. Thank you so much Betty."
We responded:
"GEMY thank you for taking time to let us know how we did. Really appreciate your business. Look forward to helping you in the future. "
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Erica Moreno-Wyatt

September 26, 2023

5  out of  5
rating by Erica Moreno-Wyatt
"Amazing customer service! Thank you!!!"
We responded:
"Erica thank you for taking time to leave your thoughts. I am so happy to be of service. "
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Jazmin Arzate

September 8, 2023

5  out of  5
rating by Jazmin Arzate
"Betty was awesome she helped me with all the process."
We responded:
"Thank you Jazmin for your business I know Betty and I both appreciate you and your business. "
Profile photo of Lázaro Miguel Rodríguez Nieblas

Lázaro Miguel Rodríguez Nieblas

May 18, 2023

5  out of  5
rating by Lázaro Miguel Rodríguez Nieblas
"La atención al cliente es espectacular. Respondieron a todas mis preguntas con amabilidad e hicieron todo lo posible por ayudarme, tienen un nivel de atención que no había experimentado antes con ninguna otra compañía de seguro. Betty Ramos es la mejor."
We responded:
"Thank you and we appreciate your business. Please continue to recommend Jessie McConchie Agency Inc and Betty Ramos to your friends. As you know we have 4 people who speak Spanish and ready to help. "
Profile photo of Deepayan Dasgupta

Deepayan Dasgupta

May 8, 2023

5  out of  5
rating by Deepayan Dasgupta
"Thanks Betty for a smooth experience for buying the Auto Insurance"
We responded:
"Thank you for the opportunity. Betty and I are so happy to have you onboard. "
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Ivan E.

March 31, 2023

5  out of  5
rating by Ivan E.
"I was on crunch time with closing on my current home. I think I would not have been able to close if not for the promptness and professionalism of Jeanie Viall in helping me get my home owners insurance on such short notice. I am forever grateful to her and I believe State Farm is lucky to have an employee like her! I am convinced I would not be moving into my new home right now if not for the manner with which she helped me and escalated getting me my quotes. She was very reachable, very willing to adjust numbers every moment I called her back, very professional and kind, empathetic, and honestly a great asset to the company. Thank you very much, Jeanie!"
We responded:
"Thank you for these kind words. Jeanie is truly a professional and yes we are fortunate to have her on our team. Thank you for your business."
Profile photo of THE AUTHOR

THE AUTHOR

March 16, 2023

5  out of  5
rating by THE AUTHOR
"Jeanie is Amazing. She really guided me and helped me throughout the process. Recommended!"
We responded:
"Jeanie is always helpful and willing to take time for review and consultation. She has years of experience. Thank you for your time. We thank you for your business. "
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Anabel Reyes

March 3, 2023

5  out of  5
rating by Anabel Reyes
"Good Service"
We responded:
"Anabel thank you for taking time to leave your comments. We appreciate all of your business. "
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Tierney Kersey

February 22, 2023

5  out of  5
rating by Tierney Kersey
"Quick responses, super clear, and wasn’t a huge pain in the butt! Not to mention half the cost of Geico!"
We responded:
"Tierney thank you for your feedback about the ease of doing business with StateFarm and Jessie McConchie agency inc. Always makes me happy to win in price over other competitors. "
Profile photo of Kerry Jaggers

Kerry Jaggers

February 15, 2023

5  out of  5
rating by Kerry Jaggers
"My old reptilian insurer tried to increase my auto policy rate by more than half because of their increased expenses. Betty at State Farm in Austin called to save the day and is my new hero. Thanks Betty! The human touch is so rare these days."
We responded:
"Kerry we appreciate being able to serve you. Thanks for the switch. "
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Fay Chad

January 21, 2023

5  out of  5
rating by Fay Chad
"Great customer service"
We responded:
"I am so glad that we were able to deliver 5 star customer service. That is our goal. Thank you for choosing Jessie McConchie agencies as we know you have choices and could not be happier that you chose State Farm and us!"
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Isam Jasim

January 12, 2023

5  out of  5
rating by Isam Jasim
"The best"
We responded:
"Islam thank you for taking your time to give us your thoughts. My team loves serving our clients on the Eastside and surrounding areas. Thanks for your business."
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Anjelica Monreal

January 11, 2023

5  out of  5
rating by Anjelica Monreal
"I have a unique situation that I needed assistance with and Betty answered all of my questions and got me a great policy!"
We responded:
"Awesome news Anjelica. Thank you for choosing us."
Profile photo of Jenna Luecke

Jenna Luecke

December 1, 2022

5  out of  5
rating by Jenna Luecke
"Betty has been very helpful, quickly set up the auto and renters policy I needed and didn't try to upsell me when I stated which plan I wanted. Highly recommend so far!"
We responded:
"Jenna thank you for choosing Jessie McConchie State Farm. Betty is knowledgeable and always happy to help. Thank you for your time."
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Adriana Gonzalez

November 30, 2022

5  out of  5
rating by Adriana Gonzalez
"quick, friendly & saved $"
We responded:
"Adriana glad you were able to save money. We really appreciate your business."
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Aashit Patel

November 30, 2022

5  out of  5
rating by Aashit Patel
"Helpful and quick! Got a great insurance offer!"
We responded:
"Thank you Aashit. I appreciate your time and feedback. Thank you for choosing Jessie McConchie State Farm."
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Via B

November 1, 2022

5  out of  5
rating by Via B
"Ask for Betty. Very thorough but made it a very pleasant experience. I highly recommend her to help with your insurance needs. Mine was for a sailboat but will have my son insure his as well with State Farm. We have been with USAA for years but after speaking with Betty, it is time to make a change and have the personal customer support."
We responded:
"We thank you so much for your business."
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Elinor Chick

October 7, 2022

5  out of  5
rating by Elinor Chick
"Betty was super helpful and made the process so easy! Had to switch from GEICO since their rates sky rocketed and I’m excited about what this group has to offer!"
We responded:
"Thank you for giving us an opportunity."
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T H

September 27, 2022

5  out of  5
rating by T H
"Betty was very helpful and amazing. She walked me through everything and was very patience cause I ask a lot of questions. Thanks again Betty . Switch from progressive to State Farm mostly cause Betty !"
We responded:
"Thank you for your time and we really appreciate the switch from progressive. Betty is awesome at introducing all of the State Farm discounts. 👍"
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William Rittenhouse

September 27, 2022

5  out of  5
rating by William Rittenhouse
"Fast, easy, reliable service."
We responded:
"William thank you for your time. Really appreciate irate your business"
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Noemi Torres

September 15, 2022

5  out of  5
rating by Noemi Torres
"Thank you Betty! For helping us get house insurance."
We responded:
"Congrats on the new home. Thank you for your business."
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Cristina J

September 8, 2022

5  out of  5
rating by Cristina J
"Betty Ramos was extremely helpful in helping me get auto insurance. Great experience! Highly recommend."
We responded:
"Thank you Cristina. Thanks for choosing StateFarm."
Profile photo of Latrice Ellison

Latrice Ellison

August 22, 2022

4  out of  5
rating by Latrice Ellison
"The service was quick and efficient."
We responded:
"Thank you Latrice. Really appreciate your business."